Refund Policy

1. Our general position

Fees paid to Altus Corporation, a sole proprietorship of CA Manan Vasa, for workshops, consulting, BPR, Dashboard CEO, coaching, keynote engagements, community memberships, events, digital products and WMS are final once payment is received. This reflects the resources committed — facilitator and consultant time, seat allocation, and dedicated engagement capacity — from the point a seat or slot is confirmed.

There are two exceptions, set out in full in Sections 7 and 8: verified duplicate payments, and cancellation of an entire cohort or engagement by Altus Corporation. Please read this policy carefully before making any payment.

2. Workshops, events and community memberships

Once payment is made for a workshop, an Altus Conclave seat, an Altus Tribe membership or any other open programme (including workshops delivered through Productivity Shastra or Business Scale Up Shastra), no refund is issued regardless of attendance, participation format, or personal circumstances. If you miss a session, we will try to accommodate you in a later run of the same session, subject to availability and at our discretion. No-shows without prior intimation forfeit that session with no refund due.

A confirmed seat may be transferred to another individual or to a later date only where you give us at least 5 business days' notice before the first session, and at our discretion.

3. Consulting, BPR, Dashboard CEO, coaching and keynotes

Consulting fees are non-refundable. This covers outsourced CXO engagements, Business Process Re-engineering, Dashboard CEO, one-on-one coaching and keynote speaking bookings, once the engagement has been confirmed. Results are not guaranteed. Rescheduling of sessions within an active engagement is considered on a case-by-case basis.

4. Corporate training

Corporate training is booked against 100% advance payment or a negotiated schedule set out in the engagement letter. Rescheduling is considered case-by-case; cancellation terms follow the specific engagement letter signed for that assignment where one exists, and this Refund Policy otherwise.

5. WMS subscriptions

WMS subscription fees are non-refundable, including for any unused part of a subscription term. The subscription term, renewal and cancellation arrangements that apply to you are those recorded in the quotation, order confirmation or invoice you accept at the time of purchase; where that document sets out different cancellation terms, those terms prevail. One-time WMS setup, configuration or rollout fees are non-refundable once the work has begun. If we are unable to deliver an agreed WMS rollout because of a failure on our part, we will address it through service credit or a partial refund, assessed case by case.

6. Digital products

Digital products and downloads are for your personal use, are non-transferable, and are non-refundable once access has been granted.

7. Duplicate or erroneous payments

If you are charged twice for the same registration, subscription or service because of a technical or payment gateway error, write to us with your payment reference. Once verified, the duplicate amount is refunded to the original payment source within 10 business days.

8. Cancellations by Altus Corp

If Altus Corporation cancels an entire cohort, workshop, event or scheduled engagement, you may choose either a transfer to the next available seat or slot, or a full refund excluding payment gateway charges, processed within 15 business days.

9. Payment gateway and GST

Fees are inclusive of GST unless stated otherwise, and are invoiced against GSTIN 27ACPPV1393L1ZQ. Payment gateway charges deducted at the time of the original transaction are not recoverable and are excluded from any refund issued. Where a refund is approved, the GST component is refunded only where a valid credit note can be issued in accordance with Indian GST law.

10. How to request a refund review

Where this policy allows a refund to be considered, write to support@unleashed.in or support@unleashed.in with your name, registration or invoice details, and the reason for your request. We review each request individually and respond to refund queries within 2 business days.

11. Contact

Altus Corporation — a sole proprietorship of CA Manan Vasa
C-6, Ground Floor, Gambhir Ind. Estate, Kotkar Road, Off Aarey Road, Goregaon East, Mumbai 400063, Maharashtra, India
GSTIN: 27ACPPV1393L1ZQ
Email: support@unleashed.in · Support: support@unleashed.in
Phone: +91 89827 41410 · +91 88284 00410 · +91 73046 41410 · +91 80970 10410 (WhatsApp)

This policy is governed by the laws of India and subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.